Tickets
Learn how to setup the ticket system
Last updated
Learn how to setup the ticket system
Last updated
Define a support role for the ticket system. This role can close tickets, view them and add/remove members from the ticket.
Set a category in which Evelina should create all new tickets.
If you do not use topics or do not want each topic to have its own category, use "default" to set the default category
Set a channel in which all transcripts of closed tickets should be sent.
Create multiple ticket topics to have a better overview of your tickets.
After you have executed the command, you will receive a message with two buttons with which you can create or delete topics (categories).
To add your topic, click on "add topic" and fill out the modal.
To avoid problems with emoji processing, we recommend using the command ;emoji info [emoji] to find out the Markdown and copy it 1:1 for the ticket system.
You can also edit existing topics or create them manually.
It is important that if you create a category and want to use an emoji, the emoji must be on the same server as the bot.
To create a ticket you also need the ticket embed.
After you have finished designing your embed, click on "Generate Embed Code" and copy it with "Copy Embed Code"
Change the message sent when a new ticket is created.
If you do not use topics or do not want each topic to have its own category, use "default" to set the default category
Now you can add a modal that opens before a ticket is opened to have questions answered.
It is now important to save this code as you will need it to retrieve the user response.
To display in the ticket message what the user has entered in the modal, you have to take the code and insert {code} into your open embed message like this
Here is an example of what it would look like if a user wants to open a ticket:
Here is an example of what it would look like if a user opened a support ticket and filled out the modal:
If you want you can change the default ticket channel name with these commands.
To remove a channelname from a topic you can do it with this command. Just leave the [channelname] variable empty.
If you want you can change the default ticket channel topic with these commands.
To remove a channeltopic from a topic you can do it with this command. Just leave the [channeltopic] variable empty.
If you don't want the standard ticket embed, you can create one yourself. Go to .
